Home Credit customer service goes 24/7 – Manila Bulletin

Home Credit customer service is now available 24/7.

“At Home Credit Philippines, we pride ourselves on providing our Filipino consumers with a seamless customer experience by making our customer service available day and night. Being the first local non-bank financial company to offer 24-hour customer service, we at Home Credit are confident that we will be able to address our customers’ service concerns in the most convenient and reliable manner. as possible and, at the same time, further strengthen our relationship with them,” shares HCPH’s Head of Operations, Pratim Bhattacharya.

This will allow HCPH to learn customer needs more quickly and resolve issues related to product and cash loans, payment status, account balance, product availability, partner brands, stores retail, gift payments, among others.

Operating across multiple touchpoints, this new 24/7 service allows customers to seek assistance from a customer service representative with their concerns by messaging through HCPH’s official Facebook and Twitter accounts.

Customers browsing the official website of HCPH can click the “Chat with us” icon on the bottom right of the website to send their queries. While for customers who prefer to coordinate via email, they can send their concerns to [email protected]. Further details can be found on the “Contact Us” page of the HCPH website.