Homeowners contact Contact7 after neighborhood plagued by multiple power outages
Editor’s Note: Denver7 seeks advice and public input to help those in need, solve problems, and empower the powerful. If you know of a community need that our call center could address, or if you have a story idea for our investigation team to pursue, please email us at [email protected] or call ( 720) 462-7777. Find more stories from Contact Denver7 here.
WINDSOR, Colorado – Numerous power outages have caused residents of The Ridge subdivision to Harmony Road to question the reliability of the electrical system.
Xcel Energy says the heat wave and recent storms have put a strain on the system.
“It’s really frustrating,” Sheryl House said. “My husband works from home. The power went out around 3:30 p.m. [Wednesday] and was on leave until 10 am the next morning, so he had to leave and go to another location to be able to work. “
House said they rarely had electricity problems when they lived in Fort Collins.
“Here we’ve had intermittent ones where the power goes out for two or three hours and it’s back on again. But in the winter we had one where it was one of the coldest nights we’ve had. had in northern Colorado, and we lost power for 24 hours. “
Diane Bainer says most residents understand that winter storms and ice storms can bring down power lines, but when they reached out to Xcel about this week’s outages, customer service left a lot to be desired.
“We emailed Xcel twice,” she said. “I did not receive anything. I tried to call their customer service, I did not get anything.”
She said a neighbor requested a credit on her bill and was told that Xcel does not give credit.
Bainer said they were “laughing a little bit” when the power was cut for about four hours on Sunday.
“Monday lasted a few hours. We laughed a bit about it too,” she said. “Now it’s been about five out of six days since we lost some kind of electricity.”
Bainer said the interior of their home was 83 degrees Wednesday night, but they have a finished basement so they were able to stay a bit cool.
“We can’t cook, so dinners are cold sandwiches, or we go out a lot to eat,” she said.
Bainer said her husband is a home printer.
“We lose money when my husband cannot work,” she said. “I worry about my food in the freezer and the refrigerator – meat is getting expensive – so it affects families.”
I’ve heard of people having to shed pounds and pounds of breast milk, ”owner Kimberly Corban said.
“We have four children and two dogs at home,” she said. “We were aware of the heat and were told to turn up the thermostats, then the power started to drop, and it stayed off. We had blackouts after blackouts without information, with no real cause.”
When asked what she thought was the cause of the power outage, Corban replied: “I think there is a huge infrastructure problem. I think it’s a shame that we don’t Let’s not be aware of that when they started building houses here and selling them to everybody. “
Denver7 contacted Xcel Energy and received this response via email:
“Our teams worked throughout the week to investigate the cause of the outages while working as quickly and safely as possible to restore power.
We believe the cause, due in part to equipment failure due to high heat and storms, has been identified and repaired. We understand the inconvenience and frustration our customers experience and reassure them that our teams are doing everything possible to resolve power failure issues. We appreciate the patience of our customers and encourage them to contact Xcel Energy to report an outage or visit: the Xcel Energy website. “
Corban said that so far the power had been left on Friday night, but that she had bags packed “in case we need to send the kids somewhere else for the night.”